If you decide that an item isn't the right fit for you, we invite you email firstname.lastname@example.org to request a return. All returns must be postmarked within 14 days from the date of delivery of an item. Final sale items and rescue boxes are non refundable.
* Please note that the 14 day timeframe starts when an item is delivered, not the order as a whole. If your order is arriving in multiple shipments, you may have different return windows.
- To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached).
- Returned saddles are subject to a 10% restocking fee.
- Original shipping charge is not refunded when returning items.
- Final sale items and rescue boxes are not returnable.
Orders shipped within the 48 contiguous United States:
- Items purchased with everythinghorses.com store credits will always be refunded back as store credits.
- Returns refunded to everythinghorses.com credits cannot be changed to the original method of payment after the return has been processed.
- Everythinghorses.com store credits will be refunded back to your account 5-7 days after everythinghorses.com has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to an additional 3-5 business days to be refunded.
- Promotions and discounts will not be reimbursed.
- Customers are responsible for shipping the return items back at their own expense unless otherwise discussed with staff at everythinghorses.com.