Return Policy

If you decide that an item isn't the right fit for you, we invite you email to request a return. All returns must be postmarked within 14 days from the date of delivery of an item. Final sale items and rescue boxes are non refundable.

* Please note that the 14 day timeframe starts when an item is delivered, not the order as a whole. If your order is arriving in multiple shipments, you may have different return windows.

**Items marked WELL LOVED are sold in "As is" condition. These items are Final Sale and are non-returnable, non-refundable.

Refund Requirements:

  • To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached).
  • Returned saddles are subject to a 10% restocking fee.
  • Original shipping charge is not refunded when returning items.
  • Final sale items and rescue boxes are not returnable.

Orders shipped within the 48 contiguous United States:

  • Items purchased with store credits will always be refunded back as store credits. 
  • Returns refunded to credits cannot be changed to the original method of payment after the return has been processed.
  • store credits will be refunded back to your account 5-7 days after has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to an additional 3-5 business days to be refunded.
  • Promotions and discounts will not be reimbursed.
  • Customers are responsible for shipping the return items back at their own expense unless otherwise discussed with staff at